U-haul has made my life suck today.
There is no truck available for tomorrow. The local office called us to tell us. They told us we have to call the regional office and see if any office anywhere can let us have a truck. We have been calling and calling and calling regional for oh… 3 hours. I was on hold for 45 minutes. Puppy was on hold for 45 minutes. I have two pretty hostile complaints in with their customer service department (which can’t do a fucking thing) and when Puppy finally did get a person his cell phone dropped.
AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
I want to shoot someone. And that isn’t like me. So uhm, I am asking a friend if he is willing to come by and take a load south tonight, I’m probably going to do two more trips tonight in my car. We might only need one car load and one pickup load from Oakland tomorrow. And at my house the only thing I really need a truck for is my mattress and boxsprings.
I want to kill. I’ll see who I can call up to try and move stuff tonight. *sigh*
Edit: Uhaul was reached. Reservation is cancelled. Fuckers. Please people, if you love me: never call these bastards again.
It will work out beautiful, hang in there.
Mind you- it sucks ass- and I’m sure it makes you want to scream and fall apart, but it will soon be over and it sounds like you’ve got a great plan to deal with it.
*hugs* wish I could help you haul stuff… something satisfying about helping people I LIKE move…
Where do you need to move stuff from and to?
If you’re totally up against the wall, we can figure something out with my van (and if need be trailer). The problem being I have a slight cold, as well as a bunch of obligations tomorrow. The easiest would be for you to show up here tonight, help me take the futon and shelf out of the back of the van, and bring it back when you’re done.
I’m sorry that I just don’t feel physically up to doing the moove fu myself.
Thank you for the offer, but we are moving from Oakland to Hayward and it isn’t worth a drive to Felton.
Yeah, we tried to call the day before as well and they were all “yes we will keep you on hold for a long time and say maybe there is something but then at the end say no we have nothing harhar” as well.
Which sucks because I’d really like to like U-haul. It’s such a nice idea.
Ohhhh, you had a reservation and they fucked you? That’s different, then. Total dickwads.
I made a reservation FOUR weeks ago.
We are coming in a pickup truck. What time should we be there, and at which house? *hugs*
tomorrow, I mean. tonight is not possible. just to be clear.
I been talking to the girly. All good. 🙂
never call these bastards again
American Airlines recently joined U-Haul on my short list of businesses which will never see a dime from me ever again.
Yup. They suck too. We hate them. They should burn and die in painful ways.
Not that I would disagree, but what are YOUR reasons for hating both of these (dis)organizations?
Me, I won’t do business with Hertz. “Hertz hurts” is my motto. Nor with Ross, who once made me leave their store and take my then five-year-old daughter across the street into a BAR to get to a bathroom. I wish she’d peed on their floor, frankly.
what are YOUR reasons for hating both of these (dis)organizations?
U-Haul has created a long-distance franchise system which actively seeks to send customers away with the worst possible truck, because it saves the franchise on maintenance costs. My own tale, of a truck whose seat belt was nearly severed, is mild compared to others I’ve heard, such as the customer who had mechanics drive the truck off of a two-foot jack after looking under the hood of their stalled truck and saying, “It’s all fine.”
American Airlines recently booked and subsequently cancelled a flight for Andy’s two cats and me. Two days later, they charged me for the cancelled flight, and would not refund the charge. Washington Mutual is currently in the process of disputing the charge.
U-Haul has created a long-distance franchise system which actively seeks to send customers away with the worst possible truck, because it saves the franchise on maintenance costs.
We were alerted to potential U-Haul problems by workers we hired through U-Haul’s own third-party hiring page (which finds, and lets you hire, independent movers to schlep your stuff around). If not for them, we would have shown up to pick up our truck and had nothing.
Don’t even get me started on the U-Haul employees who whine about “it’s not our fault”.
I’ve worked through e-Move. And yes, I’ve warned U-Haul customers about their truck policies, even as U-Haul sent me their business. 😉
Have you tried Ryder? Or Enterprise?
U-Haul seems to have a “yeah, we figure a reservation is just a way to get your name on our mailing lists earlier” policy. I’ve had multiple friends get completely shafted by U-Haul not having the trucks that the reservation said they would. As far as I can tell, having a reservation means they’ll give you the truck instead of a walk-in, but only if they, by some random chance, happen to have a truck at that moment.
Screw ’em.
I’ve been involved with several attempts to use uhaul.
Every single time, there’s been “no available trucks”. I swore several moves ago that uhaul would never get money from me. Apparently, there *are* no fucking trucks in the bay area, far as I can tell.
frankly i don’t know how u-haul stays in business. i have heard so many stories like this or like “the parking brake didn’t work so we had to have someone sit in the cab with their foot on the brake while we unloaded the truck at my new apartment on a hill.”
hang in there and good luck with your move.
OY. Yeah. I’ve had ridiculous luck with uHaul as well. Shredded tires (thank GOD for dual rear tires on my move from LA to SF – had no idea until I got up here what had happened). Wrong trucks – made a reservation, showed up, didn’t have the truck, the usual bullshit. yeah. I own a pickup now. Anyway, as you know, I’m walking at Hayward graduation tomorrow morning, but if you’re in need of assistance, I could drive the Beast out in the afternoon, to do a run for you. Let me know.
Oh God. You missed my post last October, didn’t you?
Which reminds me, I have to fill out my small-claims court form on their asses.
If you can find a Penske rental place, do it. They’re great.
Yet another example of why I try to stick with (1) small, (2) local businesses that are (3) run by the people who own them (or by people directly hired by the people who own them).