There is this one customer service guy who keeps calling to check up on the computer. The computer that isn’t here. When I tell him it isn’t here he is really snotty and asks when it will be here. When I tell him I don’t know he scoffs. You know that scoffing noise in the back of the throat? I’m really tempted to tell him he is a fucking asshole and I want to talk to his manager. Part of the problem is he is calling from India and I can’t understand him. The problem isn’t his accent, the problem is the quality of the phone call. I can barely hear him and when I ask him to speak up he gets really rude. He has called three times. I think I hate him.
Yeah, they’ve developed a particular definition of customer service that includes a lot of assuming their customers are morons. My last purchase experience with Dell as really unpleasant, and I’m pretty sure that this one is my last one. That has more to do with the bizarre and buggy hardware issues which plague this model, and the fact that every time they make a good, small laptop, they discontinue it quickly and disavow any knowledge of having made it, but that’s nothing to do with their crap phone support.
a thousand yers ago i gave dell it’s very first single order over $250,000 (that’s what the (‘merican) sales guy told me). this was back when they were still privately-owned.
they used to be a boffo company. but i think they’ve grown too large and lost their way.
a pity, really. they used to be One of The Best!